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BROWSE TRAVEL TITLES |
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GENERAL TERMS
TERMS AND CONDITIONS OF SALE AND PURCHASE
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Your use of this website constitutes acceptance by you of the following Terms of Use:
1. COPYRIGHT AND TRADEMARKS
This Site is owned and operated by Rough Guides Ltd ("Rough Guides") and the information and materials appearing on the Site ("the Content") are displayed for personal, non-commercial use only. All software used on this Site and all Content included on this Site (including without limitation Site design, text, graphics, audio and video and the selection and arrangement thereof) is the property of Rough Guides or its suppliers and is protected by international copyright laws.
None of the Content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. This excludes the downloading of one copy of extracts from the Site on any single computer for personal, non-commercial home use only, provided that all copyright and proprietary notices are kept intact. Modification of any of the Content or use of any of the Content for any purpose other than as set out herein (including without limitation on any other website or computer network) is prohibited. Requests to republish any of the Content and to use quotations or extracts from any books published by Rough Guides should be addressed to the Permissions Department at the address set out below. The Rough Guides names and logos are registered trademarks.
2. LINKS TO THIRD PARTY WEB SITES
The Site may include links to third party Internet websites which are controlled and maintained by others. These links are included solely for the convenience of users and do not constitute any endorsement by Rough Guides of the sites linked or referred to, nor does Rough Guides have any control over the content of any such sites.
3. PRICE AND AVAILABILITY OF TITLES
Whilst every effort is made to ensure accuracy of prices and availability of the titles featured on this Site, this cannot be guaranteed and price and availability information may change without notice.
4. LIABILITY DISCLAIMER
The Site is provided by Rough Guides in good faith but Rough Guides does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the Site or the Content or any websites to which the Site is linked, and all warranties and representations are hereby excluded to the extent permitted by law.
The contents of the Site do not constitute advice and should not be relied upon in making, or refraining from making, any decision. There is no guarantee that the Site will be free of infection by viruses or anything else which may be harmful or destructive.
To the extent permitted by law, Rough Guides hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the Content, the Site and/or any website to which the Site is linked, or any action taken (or refrained from being taken) as a result of using any of these.
5. CHANGES TO THESE CONDITIONS OF USE
Rough Guides reserves the right to add to or change these conditions of use and agrees to ensure that a note of the date and clause number of any such amendments will be included as part of the conditions. Any changes will be posted to this page and it is your responsibility as a user to ensure that you are aware of any such changes from time to time. Changes will become effective 24 hours after first posting and you will be deemed to have accepted any change if you continue to access the Site after that time.
6. SEVERENCE
If any of these Terms is held by a court of law in any territory to be invalid, illegal or otherwise unenforceable, then, to the extent that it is held to be so, and with regard to the relevant territory only, that provision shall be severed and deleted from these Terms, provided that the remaining provisions of these Terms shall remain binding and enforceable and the severed provision shall also remain so in all other territories.
7. GOVERNING LAW
These Terms shall be governed by, and construed in accordance with, English law, and any disputes that may arise under or in relation to these Terms shall be subject to the jurisdiction of the courts of England.
8. USER INFORMATION
Rough Guides collects information on what pages are accessed or visited by consumers, as well as information volunteered by the consumer, such as survey information and/or site registrations. Rough Guides uses this information for internal review, in order to improve the content of the Site and to notify consumers about updates to the Site.
Rough Guides guarantees that if you supply your postal address on-line you will only be sent the information for which you provided your address but if you do not wish to receive e-mail from Rough Guides in the future, or if you wish to be removed from mailing lists, please let us know by writing to Rough Guides, 80 Strand, London WC2R ORL.
9. SUBMITTING CONTENT
Member travel journals, photos, message board postings (together known as the "Public Areas").
Any content, recommendation or other information within the Public Areas is viewed and used by you at your own risk and Rough Guides does not warrant, in any respect, the accuracy or reliability of any of the information posted in the Public Areas. The views expressed in the Public Areas are those of the individuals and are not necessarily those of Rough Guides.
By posting your comments or materials on the Public Areas, you grant us a non-exclusive, perpetual, royalty-free, world-wide licence to use, reproduce, modify, adapt, translate, publish, distribute and display any content you submit to us in any format now known or later developed. If you do not want to grant us these rights, please do not submit your comments or materials to us.
You may use the Public Areas only to post content that is proper and appropriate to such areas and you must not do any of the following:
- post unlawful, defamatory, obscene, threatening, offensive, harmful or otherwise objectionable content (this includes text, graphics, video, programs or audio);
- delete any author attributions, legal notices or proprietary designations or labels in any content that is posted;
- falsify the origin or source of content that is posted;
- post content in a language other than English;
- post content that violates the legal rights of others, in particular, material that contains the intellectual property rights of third parties unless you have obtained all necessary licences and consents to use such content;
- advertise, promote or offer to sell any goods or services;
- contribute content with the intention of committing or promoting an illegal act;
- use inappropriate (e.g. vulgar or offensive) user names;
- post content that contains viruses or that may damage Rough Guides's or another user's computer;
- reveal any personal information about yourself or anyone else (for example, email address, telephone number or postal address).
If you are under 16, please obtain your parent or guardian's permission before you register to post any comments or materials.
Rough Guides shall be entitled at any time to delete, remove, or suspend the whole or any part of the Public Areas or any content posted on them without notice and without incurring any liability. If you find objectionable or offensive material in the Public Areas please let us know as soon as possible by emailing techsupport@roughguides.com.
TERMS AND CONDITIONS OF SALE AND PURCHASE
Changes to Terms and Conditions of Sale and Privacy Policies
On 16th October 2001 we amended clauses 2, 8a, 8b, 29e and 29f of the Terms and Conditions of Sale. We have also amended our Privacy Policies to confirm that we offer you the chance to opt out of receiving marketing materials from us and to unsubscribe from any email lists you are on, and also to make it clear that when you order books we need to pass on your contact details to third parties to fulfil your order. Clause 2 was amended on 12th February 2002.
Please read through the following Terms and Conditions of Sale and Purchase ("Terms") carefully. They comprise the terms on which you are permitted to purchase items from Rough Guides ("us", also referred to here as "we") on this website (the "Website"). If you submit an order for any item advertised for sale on this Website, this shall be taken to constitute acceptance by you of these Terms:
FORMATION OF CONTRACT OF SALE
If you wish to purchase any of the items for sale on this Website, you must submit a completed order form. Your order will not be accepted unless you place us in a position of being able to receive full payment for your order at the time we accept it. If we agree to accept your order, we will confirm this by email (the "Confirmation") and will supply the items you have ordered (the "Product") to you in accordance with the Confirmation and with these Terms.
The sale and purchase of Products via this Website will be governed by a contract between you and us formed when you have placed an order, your order has been accepted by us and we have sent you Confirmation of this (the “Contract”). Please note, as soon as we confirm your order, it will enter our electronic system and we will be unable to prevent it being dispatched to you The terms of the Contract will comprise these Terms, as amended or updated by us from time to time, and the prices (subject to clause 9 hereof) and other relevant information about the Products published by us on this Website at the time the Contract is formed.
We reserve the right to change these Terms at our discretion. We agree to ensure that a note of the date and clause number of any such changes will be included as part of these Terms. Any changes will be posted to the Website and it is your responsibility to ensure, from time to time, that you are aware of any such changes. Changes will become effective 24 hours after first posting and you will be deemed to have accepted any change if you continue to shop on the Website after that time.
You acknowledge and agree that, in entering into a Contract, you do not rely on and have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to the Contract or not) which is not expressly set out or referred to in the Contract. This is not intended to limit or exclude liability for fraud on our part.
ORDERS AND QUOTES
You acknowledge that: all information and specifications relating to the Products and any material produced by us are approximate only; and the colour of the items on this Website may vary from the Products supplied to you under any Contract.
We may correct any error in any unconfirmed order, sales literature or other document or information issued by us or placed on this Website without any liability.
We may make any changes in the specification of the Products to conform with any applicable safety or other statutory or European Union requirements which do not materially affect their quality or performance.
RIGHT OF WITHDRAWAL
Where you purchase Products from this Website for personal use and not for resale:
- a. You have the right to withdraw from any Contract from the date on which we send you our Confirmation until to 7 working days after the day you receive your order by giving us written notice of withdrawal by email, fax or post.
- b. You will be responsible for and will pay the cost of returning the Products to us by the same method as they were delivered. The Products will be returned at your risk.
- c. The only circumstances in which you cannot withdraw the order are where the Products that you wish to return are audio, video or computer software products that have been removed from the sealed package in which they were delivered.
- d. We will credit your credit or debit card as appropriate for the price of the Products as set out below, provided that the Products are returned to us in the condition they were in when delivered to you.
PRICE
- a. The price of each Product shall be the recommended retail price for that Product that is quoted on this Website on the date you place your order, subject to any inadvertent pricing errors (whether technical or otherwise) by us, unless a special promotional price or other discounts are stated on the Website in respect of a Product.
- b. Where a variety of discounts apply (though promotional offers and/or personal discounts available to you) only one discount can be used against each Product. The Website will automatically apply the most advantageous discount to you, provided you enter all discounts to which you are entitled on the order form.
The price of any Product excludes the cost of postage, packaging and delivery. The costs of postage and packaging will be specified on this Website and are your responsibility. The cost of delivery to the delivery address you specify in your order form and we acknowledge in our Confirmation (the "Premises") will be your responsibility. The method of delivery and packaging applicable will be those quoted on this Website on the date of the order.
The price of the Products is inclusive of any applicable Value Added Tax.
We reserve the right to revise the price of any items on this Website without notice. We also reserve the right to refuse to supply to you, whether you are an individual or company, for whatever reason.
PAYMENT TERMS
Payments shall be made by credit card or debit card on the date on which we accept your order.
The credit cards and debit cards that we will accept are those listed on this Website on the date on which we accept your order.
DELIVERY
The time and method for delivery will be at our discretion. The place of delivery will be the Premises. Time for delivery shall not be of the essence.
If you do not take delivery of the Products or give us adequate delivery instructions then we may store the Products until actual delivery and charge you for the reasonable costs (including insurance) of storage.
If the Products delivered to you do not include all of the Products that you ordered in any particular order or include incorrect Products, you must inform us in writing within 14 working days from the date of delivery. If you do not, we will not be responsible for any loss or damage suffered by you as a result. In any event, our liability is limited to the price of the Products not delivered or the cost of replacing such Products.
RISK AND OWNERSHIP
Risk of damage or loss of the Products shall pass to you on delivery or, if you fail to take delivery of the Products, at the time when we have tried to deliver the Products.
Title in the Products shall pass to you on delivery or, if you fail to take delivery of the Products, at the time when we tried to deliver the Products to you.
INTELLECTUAL PROPERTY
All intellectual property and other proprietary rights (including, but not limited to, brand names, product names, copyright and trade marks) and all technical, business or similar information (including, but not limited to, all designs, documents and other materials relating to the Products) used in the Products (together "the Intellectual Property") are and shall remain the property of us or of our licensors. Other than as stated in Clause 24 below, we do not grant permission for the use of the Intellectual Property and such use may constitute an infringement of the holder's rights.
All Website design, text and graphics appearing on this Website and the selection or arrangement thereof are the copyright of us or of our licensors. Permission is granted to print once in hard copy portions of this Website for the sole purpose of placing an order with or using this Website as a shopping resource. Any other use of materials on this Website (including reproduction for purposes other than those noted above and modification, distribution, or republication in any form or media) without our prior written permission is strictly prohibited.
We are the owner of the Rough Guides trademarks and get-up. Any other trademark materials, including, but not limited to, product names and company names or logos cited herein are the property of their respective owners.
RETURNS LIABILITY
If, on receipt of your order, you are unhappy with any Product you have purchased on this Website for any reason, you may return it to us in its original condition within 14 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, please notify our customer services department and we will also refund the postage costs. We shall not be liable in respect of any defect in the Products arising from fair wear and tear, neglect, failure to follow our instructions, misuse or improper alteration or repair of the Products.
Nothing in these terms and conditions shall exclude or limit our liability arising by virtue of the Consumer Protection Act 1987, or our liability for fraud or for death or personal injury caused by our negligence, or any other liability to the extent that we cannot so exclude or limit such liability as a matter of law.
Where the Products are sold under a "consumer transaction" (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976), your statutory rights are not affected by this clause.
Save as expressly provided in these Conditions, and except where the Products are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties conditions terms and liabilities express or implied by statute or common law are excluded to the fullest extent permitted by law and we will not be liable to you for any loss of any kind whatsoever which arises out of the breach of implied warranties or conditions or breach of any other duty of any kind imposed on us by operation of law.
We will not be liable for any of the following losses which may arise by reason of any breach of a Contract or any implied warranty, condition or other term, any representation or any duty of any kind imposed on us by operation of law
- a. any loss of anticipated profits or expected future business;
- b. damage to reputation or goodwill;
- c. any damages costs or expenses payable by you to any third party;
- d. loss of any order or contract;
- e. any loss that was not foreseeable by you and Rough Guides at the time our Contract was formed; or
• f. any loss not caused by any breach on the part of Rough Guides.
Without prejudice to any other provision of these Terms, we will not be in breach of the Contract for any delay in performing, or failure to perform, our obligations under it if that delay or failure was due to any cause or circumstance beyond our reasonable control, such as, without limitation, the failure of a third party, any act of God, civil commotion, riot, flood, drought, fire or the operation of any rule of law or legislative provision. This clause does not affect your statutory rights.
We are providing the Website on an "as is" basis and we make no representations or warranties of any kind with respect to the Website or its contents and disclaim all such representations and warranties.
WITHDRAWAL AND USE OF PRODUCTS
We may withdraw any Products that we produce by or generally supply from the market without prior notice, or liability, to you. If we provide you with information about the use for which the Products are designed and about any conditions necessary to ensure that the Products will be safe, then you must use the Products accordingly.
GENERAL
Any notice required under these Terms must be in writing. In our case it must be addressed to our registered office or principal place of business or any other address that we notify to you from time to time whether on the Website or otherwise. Any notices to you will be sent to your usual billing address. Any notice shall be deemed to be served:
- a. if sent by pre-paid first class post to the party to whom it is given, on the second working day after posting; or
- b. if sent by pre-paid air-mail post to the party to whom it is given, on the seventh working day after posting; or
- c. if sent by fax to the recipient's fax number at the date and time given on the sender's transmission acknowledgement slip or (in the case of manifest error or loss of the slip) on receipt.
If any of these Terms is held by any competent authority to be unlawful, invalid or unenforceable in whole or in part then the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected and shall continue to be valid and enforceable to the fullest extent permitted by law.
Each Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English Courts if there are any disputes between them of any kind.
Failure or neglect by either party to enforce at any time any of these Terms shall not be a waiver of that party's rights and it shall not affect the validity of the whole or any part of these Terms or the Contract or prejudice that party's right to take subsequent action. Nothing in these Terms is intended to confer on any third party any benefit or any right to enforce any of these Terms.
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